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Most IT Support will put off your issues if they don’t pop up during the 40 hour work week. When outsourced solutions say that support is 24/7, you have to ask if they actually have someone in the office working, or simply someone ‘on-call’. If it’s 3 am and you need to finish filing a report, but your machine just froze, will they really be able to help if they’re at the movie theater? Or at their kid’s recital? Not so sure…
Healthcurity provides 24/7/365 Onsite and Remote support AND 1-Hour guaranteed Emergency Response to keep you working when you need it. Don’t have to worry about 9-5 with us!
Most IT Support– including internal IT departments– often don’t understand the intricacies behind compliance regulations (which is especially important if you’re regulated by HIPAA legislation). Your office likely has to burden one of your staff to be a compliance officer just to make sure you won’t fall too far short of being compliant if an audit pops up.
Healthcurity provides 24/7/365 compliance monitoring, a dedicated security officer (CISSPs) that specializes in HIPAA regulations, a process-based system that makes sure your office is compliant without having to spend more than simply for your IT Support. How can we control your compliance costs? (Refer to the next questions).
Too often, I talk to clients that had been spending out the nose for their HIPAA compliance. The cold hard truth is that most Managed Services or IT Support solutions lack expertise or experience dealing with HIPAA compliance issues. And those that do offer HIPAA, end up charging you a al carte extras for compliance services (NOTE: these costs add up quickly!).
Healthcurity provides HIPAA compliance included in your IT Support agreement. How do we manage your compliance costs? Over the years of having to support clients that have HIPAA compliance pressures, we’ve developed an internal process that ensures our clients are compliant. We monitor your systems for specific issues related to your compliance and have a HIPAA security officer whose main responsibility is keeping your office compliant.
Our Formula for HIPAA Compliance:
Process-based Systems + Proactive Management + Constant Monitoring → Manageable Accessible Compliance
More often than not, IT Support for rural and critical access hospitals overlook protecting your machines. More so, they are too distracted fighting fires that it’s almost impossible for them to make sure your ducks are in a row.
Healthcurity uses Antivirus and Patch Management to eliminate your system vulnerabilities. We monitor your network 24/7/365 to prevent issues from turning into disasters.
One of the biggest issues with IT departments and most other IT Support solutions is that they spend most of their time fighting fires. Even if they are patching your computers, they likely lack the infrastructure to accurately predict when your systems need an upgrade or hardware needs replacement because of wear.
Healthcurity is focused on preventative maintenance—more so than patching your network, we make sure all of your hardware is (and will be) running well. We use a proprietary predictive model to evaluate when your hardware will fail (99.99% accurate) and can give you the necessary recommendations for you to avoid a disastrous server or network crash before it happens.
Most of the time, rural and critical access hospitals aren’t optimizing how they’re using technology. They’re wasting time patching symptoms and not getting to the root problem with how technology could make their work EASIER.
Most IT support companies don’t have much experience with giving businesses direction to best leverage technology.
Healthcurity provides: you with Quarterly Road Map Meetings to Review your office’s Software, Systems and Security. If you ever have any additional questions about your technology, you have a dedicated Business Technology Manager to assist you to make the best decision for your business.
Most IT Support companies– especially in rural and critical access hospitals– continue to use dated technologies. Tape drives– still common among many IT companies– will fail! And most IT support fail to even take regular backups– let alone backups that will guarantee you a good starting point if something goes wrong (for instance, your computer crashes or file is deleted).
Healthcurity provides: Hourly-Image-Based Backups and Free Loaner Equipment to guarantee if something happens to your machine, you have a quick easy way to get back to work FAST.
The hard facts is that when an emergency comes, most IT Support companies will charge you an arm and a leg just to get you up and running again (Don’t even think that they will give you a strategy to keep you from running into the same problem in the future!).
Healthcurity offers 24/7/365 service at a Flat Rate Guaranteed (Hassle-Free Billing).
Most IT Support companies don’t have an expert team of programmers to customize software that will work better for your business than simply opening a box. And coding shops will charge exorbitant rates to get you a solution that doesn’t quite fit (the reality is they won’t know your business because they have no interest in how the entirety of your technology works).
Healthcurity offers customers Discounted Programming and Project Work from a team that has focused on medical software integration for over 18 years!
With Health IT, we constantly monitor the health of every computer on your hospital’s network. We are able to detect the slightest performance irregularities and find solutions before you even experience symptoms of a problem. Health IT is a flat rate service that eliminates the hassle and inconsistency of hourly technical consulting, allowing you to safely budget for your annual technology expenses.
Although we can fix many common problems immediately when someone calls in with an issue, all onsite maintenance we provide is included.
Backups are performed daily.
All backups are performed over secure connections, and we encrypt all of the data before it is transmitted.
The startup cost for your Health IT service will be equivalent to the monthly service charge, but there are no hardware or software costs directly associated with Health IT. Any software installation and upgrades are included for all supported workstations and servers. If you wish to add hardware to your existing network, you can purchase it yourself or through our purchasing department, and we will gladly install it for you for a nominal fee.
While we’re happy to offer custom programming, web development/design, and database construction projects to all of our clients, these services are not included as part of the Health IT program. Health IT does not “cover” installation costs when new equipment is added. Instead, we offer these services to our Health IT customers for a low, flat rate installation fee.
No. Unfortunately, workstations that are not supported by Health IT are susceptible to all types of malware. On a shared network, one unsupported machine can infect an entire network – and we would be liable. For that reason, we prefer to go all-or-nothing on workstations.
Depending on the size of your network, we may be able to support just your servers. To determine this, we’ll need to schedule a network evaluation first.
With Health IT, we’re constantly monitoring the health of all computer systems on your network. We do this to be proactive about your technology. Our custom software allows us to see the warning signs before you notice any symptoms of the problem. And, in most cases, we’ll be able to prevent things like outages and crashes before they occur. If we’re caught off guard by an immediate failure with no warning signs (very unlikely), any amount of time spent recovering from the problem is covered under your service agreement.
Because we provide backups of every machine on our customers’ networks, we can reduce downtime of each machine by as much as 90%. A server rebuild that would have taken us 20-30 hours in the past to complete now only takes two hours… so you’re looking at considerably less downtime. The actual amount will be determined by the size and complexity of your network.
In most instances, we’ll be able to install a temporary loaner machine within four hours, depending on the amount of data we need to re-create. We test backups and this process with all of our clients to ensure that we can deliver these results.
If you need to replace a workstation or server, you purchase the hardware – and we take care of the rest. There is no charge for installing replacement equipment. Adding equipment to your network (servers, desktops, laptops, etc.) is a different story. Your monthly service fee includes service to the entire network. Contact us if you’re curious about add-on fees for your specific equipment needs.
